Shipping & Returns

​​Shipping Policy

 

 

​Free Shipping

• Enjoy free shipping on all orders over $40. No discount code is required.

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Shipping Destinations

• We ship worldwide.

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Duration

• Orders are processed within 1-2 business days.

• Delivery typically takes 3-7 business days after your order has been processed.

• Please note that shipping times may vary depending on location, during peak seasons or due to unforeseen circumstances.

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Shipping Confirmation & Order Tracking

• You will receive a Shipping Confirmation email once your order has shipped.

• The email will contain tracking information so you can monitor your order’s journey.

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Shipping Costs

• For orders under $40, a shipping fee will be applied depending on your delivery address.

 

Return Policy

 

 

30-Day Return Guarantee

• We offer a 30-day return policy from the date of delivery.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

 

Return Process

1. Announce your return: on your customer profile, choose the item you are returning with the reason for return.

2. Receive a Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item back.

3. Ship Your Return: Send the item back to us using the provided instructions. Please note that shipping costs of returns are covered by customers for some locations, in this case, the cost of return shipping will be deducted from your refund.

 

Refunds

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item for the same product, email us at contact@noorlights.com.

 

Non-Returnable Items

• Gift cards

 

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• If you’ve done all of this and you still have not received your refund, please contact us at contact@noorlights.com.

 

Contact Us

• For any questions regarding our Shipping and Return Policy, please contact our Customer Service team at contact@noorlights.com.

 

 

Thank you for shopping with NoorOn!